Shipping policy

Order Processing

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after payment confirmation. During this period, our team prepares, verifies, and processes the order for shipment.

Once the order has been processed and shipped, the customer will receive a shipping confirmation when tracking information becomes available.

Shipping Time

The estimated shipping time is 7 to 14 business days after the order has been processed. Transit times may vary depending on the destination country, shipping carrier, customs procedures, and other external factors.

Delivery timeframes provided by our store are estimates and do not constitute a guaranteed delivery date.

Worldwide Shipping

We ship to customers worldwide. Depending on the destination country, packages may be subject to customs processing, which may result in additional delays beyond our control.

In some cases, customs authorities in the destination country may impose import taxes, customs duties, or other fees. These charges are the customer's responsibility when required by applicable local laws and regulations.

Order Tracking

When available, customers will receive tracking information that can be used to monitor the status of their shipment. Tracking information may take some time to become active depending on the shipping carrier.

Shipping Address

Customers are responsible for ensuring that the shipping address provided at checkout is accurate, complete, and up to date.

We are not responsible for orders that cannot be delivered due to incorrect, incomplete, or inaccurate shipping information provided by the customer. If an order is returned to the sender because of an address issue, the customer may request reshipment and will be responsible for the applicable reshipping costs.

Shipping Delays

Although we work to ensure that orders arrive within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including customs procedures, weather conditions, carrier or logistics disruptions, periods of high shipping demand, international events, or other unforeseen circumstances.

These circumstances may affect the final delivery date. Delivery estimates are not guarantees, and delays caused by circumstances outside our reasonable control do not automatically entitle the customer to a cancellation, refund, or compensation, except where required by applicable law.

Orders Marked as Delivered

If a shipping carrier marks an order as delivered to the shipping address provided by the customer, the shipment will generally be considered delivered.

If a package is reported as missing or stolen after being marked as delivered, customers should contact the shipping carrier to request an investigation. We cannot guarantee a refund or replacement when carrier records confirm delivery, except where otherwise required by applicable law.

Orders in Transit

An order will not be considered lost solely because it remains in transit beyond the estimated delivery timeframe. Carrier delays, customs processing, and other logistical circumstances may extend delivery times.

If an order experiences an unusually long delay, customers may contact our support team so that the shipment can be reviewed and, where appropriate, an investigation can be initiated with the carrier.

Returned to Sender Orders

If an order is returned to the sender because of failed delivery attempts, refusal of delivery, an incorrect or incomplete address provided by the customer, or another issue attributable to the recipient, the customer may request reshipment and will be responsible for the applicable shipping costs.

Nothing in this Shipping Policy limits any mandatory consumer rights available under the laws applicable to the customer's purchase.

Contact

If you have any questions regarding your order or this Shipping Policy, please contact our customer support team using the contact information provided on our store.